LDAP Service Won't Start
Product:  modusMail
Version & Build: 4.6 and above


The LDAP service will not start and you see an error message that states: "C:\Program Files\Vircom\modusMail\schema" is corrupted.


This issue can occur if modus is installed in a non-default location, where the path is quite long.  


To fix the issue requires manually changing the slapd.conf file, located in the root modusMail folder:

  • Locate the slapd.conf file and open it with Notepad
  • Replace the path in each of the following lines (below) with your actual modus install path
  • Be sure to keep the double backslashes between folder names
  • Save the updated file

   # include schema
   include "C:\\Program Files (x86)\\Vircom\\modusMail\\schema\\core.schema"
   include "C:\\Program Files (x86)\\Vircom\\modusMail\\schema\\cosine.schema"
   include "C:\\Program Files (x86)\\Vircom\\modusMail\\schema\\nis.schema"
   include "C:\\Program Files (x86)\\Vircom\\modusMail\\schema\\inetorgperson.schema"
   #include "C:\\Program Files (x86)\\Vircom\\modusMail\\schema\\vircom.schema"