1. Professional Services
1.1. Current Offerings


Vircom offers a series of schedulable services to address your various business needs.   We can either assist you or do the whole work for you, depending on the complexity of the operation required. 



-         From a non-Modusmail to Modusmail server

-         From a Modusmail to another Modusmail server (moving to a new server)

-         Assistance with populating a modusmail with new/existing accounts


Installations, per server

-         If you’re about to purchase Modusmail or Modusgate and would prefer to let an expert do the work for you, we can do the entire installation of the software including the basic installation of your webmail/webquarantine.


Installations, Cluster deployments

-         Clusters are a special case where the complexity of the deployment can be overwhelming.  We can help you with the deployment of a cluster including cases where you are already running Modusmail or Modusgate in a standalone environment.



-         You want to upgrade to the newest version of Modus but think you might forget something in the process?  Ask us!  We can do the upgrade for you while providing you with a checklist of things-to-do before and after the upgrade.


Teaching & Hands-on training

-         Want to know how to use Modusmail or Modusgate to its fullest potential?  You have questions about how to do certain things?  We can teach you!


System Tweaking & Optimization

-         Need help to optimize your Modusmail or Modusgate catch rate?  You want to enhance throughput, redundancy or reliablity and need advice?  Ask us!


For more information contact us.


1.2. Modus Blockade Checklist

Product: All

Version & Build: 5.0 & up

The following is a check list to perform prior and post installation of a Modus Blockade setup.

These settings apply to all servers on the blockade, no matter the number of servers listed. Each task must be done on each Modus server.

Prior to Installation:

1- Make sure you backed up all databases.

2- Make sure you perform a mailconfigbackup of each Modus node.

3- In the case of Modusmail, it might be a good idea set the flags "delete mailbox on users deletion" and "delete     users if mailbox not found" flags to OFF prior to doing your work.

4- Backup the folders for customer web pages (webmail, webquarantine, etc...)

5- Make sure a copy of the original package install is available.


Post Installation:

1-  Test mail flow is able to send inbound and outbound.

2-  Check if the SCA engine is indeed catching spam.

3-  Verify if the anti-virus and spam definitions are up to date.

4-  Test to see if you can access the databases.

5-  Verify if all Modus websites are operational and users can login.




6-  Check to see if only 1 server is generating quarantine reports.

7-  Check to see if users can release\block items from the quarantine reports.

8-  Check to see if directQuarantine clients are still operational

9-  Verify if you can use the UNC path to access the @quarantine folder.

10- Make sure the @quarantine folder is being shared.

11- Make sure webmail users folders are accessible (Modusmail).

12- Verify that the SQL backups and replication scripts are working (Optional depending on setup).

13- Verify if the replication is working properly by performing tests while live.

14- Verify if the replication is working properly on a scheduled task.

15- Verify if the port 25 script scanners is checking SMTP port every 30 seconds.

16- Verify if the auto-cleanup is done by only 1 server only.

17- Verify if certificates need to be moved over.

18- Check if custom rules are configured correctly such as the "Fileinto" command is running properly.

19- Check to see if the existing system uses STARTTLS.