Full Support for Trial Customers

INSTALLATION SUPPORT

Vircom will provide assistance with installation if you already have the software pre-requisites for modusGate or modusMail.

Virtual or Physical Appliance Requirements:

  • Windows Server 2003, 2003R2, 2008, 2008R2, 2012R2 (32-bit and 64-bit) or Windows Small Business Server (SBS) 2003 x86, 2008 x64 and 2011 x64 with the following packages installed: 
  • IIS & ASP.NET,  .NET framework 3.5 and .NET framework 4.0
  • All Windows patches must be done prior to our intervention.
  • For most installations under 1000 mailboxes, you will need a dual core system or VM, with at least 2 gigs of RAM and 60 gigs of hard drive space on the "c:\" drive. 


Vircom will help you setup one or two domains or domain routes as well. 

Free assistance will be provided within reason.  If your installation needs go beyond this, please contact our sales team and we will be happy to provide you with a professional services quote.


POST INSTALLATION SUPPORT:
 

Customer has the equivalent of Platinum support for the first 30 days of the trial, phone & Email.

 
CONTACTING SUPPORT:


Contact customer support, by phone, at 514-845-8474 or, by email, at support@vircom.com.