Product: All

Version & Build: All

 

 

 

Problem:

 

When accessing the Settings panel in WebAdmin or WebMail a “Page cannot be displayed” error occurs.  Performing an IIS reset resolves the problem but only temporarily.   The Event viewer may show an Application entry: aspnet_wp.exe - Application Error : The instruction at "0x16dbad5f" referenced memory at "0x174eeba8".

 

 

Cause:

The exact cause is not know but seems to be related to IIS or the .NET framework. The administrator will likely see that multiple instances the aspnet_wp.exe process running in Task Manager.

 

 

Solution:

• Stop the IIS Admin Service
• In Task Manager, stop all instances of the aspnet_wp.exe process
  • If necessary, use kill.exe to stop these processes
• Start the IIS Admin Service and the WWW Service