Product: All
Version & Build: All
Problem:
When accessing the Settings panel in WebAdmin or WebMail a “Page cannot be displayed” error occurs. Performing an IIS reset resolves the problem but only temporarily. The Event viewer may show an Application entry: aspnet_wp.exe - Application Error : The instruction at "0x16dbad5f" referenced memory at "0x174eeba8".
Cause:
The exact cause is not know but seems to be related to IIS or the .NET framework. The administrator will likely see that multiple instances the aspnet_wp.exe process running in Task Manager.
Solution:
- Stop the IIS Admin Service
- In Task Manager, stop all instances of the aspnet_wp.exe process
- If necessary, use kill.exe to stop these processes
- Start the IIS Admin Service and the WWW Service
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