Statement of Values – Vircom Customer Service

Respect

We firmly believe in mutual respect and in treating others with the same honesty, fairness and courtesy that we would like in return.   We will always speak and correspond with our customers in a respectful and courteous manner.

Trust

There is so much confidential information at risk that it is imperative you know who you are working with. We will always be honest with you and never knowingly misrepresent ourselves or any solution. Confidential records and proprietary information will always be kept in the strictest of confidence and, at no time, will any of your company's information, including contact names or e-mail addresses, be shared with any third-party vendors.

Professionalism

We pride ourselves on providing respectful, courteous and helpful responses to our customers.  We know that how we conduct ourselves also reflects on our customers' businesses, which we take seriously.   Furthermore, we work efficiently and skillfully, assuring that critical problems are always our top priority and resolved in a timely manner.

Effectiveness

We start our day prepared and on time, establishing priorities and goals for the day.  We value our Customers' business and take our job seriously and with care.

Focus

We stay focused on our responsibilities of serving Customers and limit external distractions to a minimum.  We use technology to increase collaboration between Vircom employees, not for distraction.