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How-to: Report a Virus to Vircom
 

If you have the original MSG (message) file in the user's inbox (modusMail™), zip the MSG file and call it infected.zip with vircom as the password.

If you do not have the original MSG (message) file but the end-user has it in his/her mail client:

  • Save the infect message as a txt file (save in cleartext)
  • Note that you must save the entire email – only saving the attachment is not sufficient
  • Zip the txt file to a zip file called infected.zip with the password vircom
  • Send the infected.zip file to virustrap@vircom.com for analysis.

 

In the email message, include the product you are using and the build number (click on Help > About in the modus™ Console.

 

 

Modified 11/28/2014
Keywords: report virus
Article ID: 915