ArticlesArticles Most Popular ArticlesMost Popular Articles
RSS Feeds
DrillDown Icon Table of Contents
DrillDown Icon 2018 Official Holidays & Support Schedule
DrillDown Icon IMPORTANT: End of Life of SHA1 on Windows Server 2003
DrillDown Icon IMPORTANT: Supported Operating Systems
DrillDown Icon PLEASE READ: Our Update Server IPs Have Changed
DrillDown Icon Support
DrillDown Icon Customer Support Hours and Statutory Holidays
DrillDown Icon Customer Support: Our Values
DrillDown Icon Required Information When Contacting Customer Support
DrillDown Icon Support Response Times & Coverage
DrillDown Icon My Vircom Website
DrillDown Icon Full Support for Trial Customers
DrillDown Icon Mailing Lists and Client Community
DrillDown Icon How-to: Submit Spam to Vircom
DrillDown Icon Submitting Spam and False Positives
DrillDown Icon How-to: Report a Virus to Vircom
DrillDown Icon How to submit a feature request
DrillDown Icon What happens when my trial / temporary key expires?
DrillDown Icon Support for Microsoft Windows 2008/2003 Web Edition
DrillDown Icon modusGate for Microsoft Azure
DrillDown Icon modusCloud
DrillDown Icon Alleviating Spam – Best Practices
DrillDown Icon directQuarantine Technical Information
DrillDown Icon modusMail & modusGate Technical Information
DrillDown Icon Other Product Technical Information
DrillDown Icon Professional Services
DrillDown Icon Newsletters
  Email This ArticlePrint PreviewPrint Current Article/Category and All Sub-Articles/Categories
 
How-to: Submit Spam to Vircom
 

In our continuing effort to make Modus the most effective email security solution, we ask that you send spam samples to the Spam Team for analysis.

 

 

False-Negatives:

 

In the event that Modus is not blocking spam, please send your spam samples to spamtrap4@vircom.com:

 

  • Windows:  create a new email and drag the spam into it (the spam message will appear as an attachment)
  • GroupWise:  highlight the messages to be reported (multiple messages can be selected), right-click and select "Forward as Attachment", fill in the To: field and click on Send

 

 

 

False-Positives:


If you have reports of false-positives, please send copies of these messages to falsepositives@vircom.com or use the false-positive submittal system in the Quarantine of the Modus Console:

  • From the Console, click on Quarantine
  • Select the false-positive
  • Click on the false-positive button
  • Follow the instructions on screen

 

 

Please do not automatically forward spam to the spamtrap4@vircom.com address.  This includes creating a catchall for unknown recipient addresses.  The result of automatic forwarding is that our Spam Buster Team receives too many legitimate messages and false-positives.

 

We also ask that you do not use this address for support questions.  Support questions sent to the spam trap address will not be acknowledged.

 

Modified 6/4/2007
Keywords: spam, false positive, false negative
Article ID: 914