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Product: ModusMail
Version & Build: All
Problem:
When creating a rule in WebMail the following error occurs:
The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.
Error Type:
Server object, ASP 0178 (0x80070005)
The call to Server.CreateObject failed while checking permissions. Access is denied to this object. /EditRule.asp, line 73
Cause:
The account the IIS Virtual Directory / Site is using does not have Read and Execute permissions on the comsieve.dll file.
Solution:
- On the machine running IIS, locate the WebMail site/virtual directory and take note of the account (e.g. IUSR) specified under Directory Security
- On the same machine, open the Registry Editor
- Click on Edit > Find to find the location of the comsieve.dll file
- Note the location and, in Windows Explorer, go to the location of comsieve.dll
- Right-click and select Properties
- Add the account noted from the first step and give it Read and Execute permissions
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