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How to Whitelist and IP Address from Spam Scanning

Product: modusCloud


How to whitelist an IP address from spam scanning:


If an email has been blocked by modusCloud as a result of content we can ensure further delivery of these emails by whitelisting there IP address.

To whitelist and IP so that it is not blocked as a result of content:

1-   Click on Company Settings.

2-   Click on Filter tab.

3-   Click on New Filter button.

4-   Choose a name for the filter.

5-   Click on the Continue button.

6-   Choose a proper scope for the filter. 

  • If you want the filter to be applied to everyone, leave the scope = "Company".
  • If you want to target a specific individual or group of individuals, change the scope.

7-   Choose Email Header from the drop-down list or option message elements

8-   Choose Contain(s) Any Of from the drop-down list or operators.

9-   Type in the IP address what you wish to whitelist.

  • You can enter more than 1 IP address by separating values with a comma.
  • CIDRs (x.x.x.x/x) are not support.
  • IP ranges (x.x.x.x-y) are not support.

10-  Choose "Allow" from the drop-down list of actions. Click Save


          If you wish to add additional IP addresses at a later date, you can either edit this filter or create a new filter. These IP addresses can also be added to a domain or users Safe Senders List as an alternative solution as well.

Modified 12/6/2018
Keywords: How to Whitelist and IP Address from Spam Scanning
Article ID: 1984