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SMTP Discovery Management

Product: ModusCloud


SMTP Discovery Management


Chossing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate.

To make this process more manageable for you, we have added the ability for partners to set the following specifications:


  • Choose what modusCloud should do with newly discovered addresses.
  • Decide how we should manage these new addresses for you.
  • Stipulate what notifications we should send


PLEASE CONFIGURE THESE NEW OPTIONS  for your entire user-base or on a per-customer basis and make the changes as soon as possible. The new settings will not take effect until the options are fully configured, otherwise the current SMTP settings will remain active or the defaults will become activated.

At modusCloud we continue to recommend LDAP (Active Directory) or Azure Sync as the preferred option for adding new customer accounts as it's the most accurate and requires minimal on-going management as it updates automatically itself periodically.

Where LDAP is not possible however please configure the following options for SMTP DISCOVERY.  Please note, the SMTP DISCOVERY process executes 4 times a day, so you may see some delay in discovered addresses appearing in the interface.


SMTP Discovery Settings

These settings will allow you to specify that modusCloud should do with newly discovered addresses, choose how we manage these and stipulate what notifications we should send.

   1-   DEFAULT NEW USER PRIVILEGES: Select the default user type, Silent Users will not receive welcome emails or be able to login to the interface, End Users will have both.

   2-   INBOUND DETECTION THRESHOLD: Select how many clean emails modusCloud must detect before the email address appears on the SMTP Discovery list.

   3-   NUMBER OF TIMES TO BE NOTIFIED: Choose the number of weekly SMTP Discovery Report notifications you would like to receive before the email address expires from the SMTP Discovery list.

   4-   EXPIRED ADDRESSES DEFAULT TO NEW USER: Selecting this option enables you to specify that any email address which has expired from the SMTP Discovery list is added as a new user rather than being marked as invalid. An invalid address will no longer receive emails

   5-   AUTO-ADD DETECTED ALIAS ADDRESSES: Select this option to allow SMTP Discovery to add detected alias addresses automatically. ModusCloud has logic in place to help us deduce as far as possible an alias address for a user e.g. could be an alias of However a less obvious alias should be added manually to avoid being misconstrued as a user and the associated licensing implicaitons.

   6-   AUTO-ADD NEW USERS DETECTED VIA OUTBOUND: You can select this option if you wish SMTP Discovery to automatically add to the system any new address which is detected as sending outbound email.

   7-   REPORT ON NEW USERS: Select this option if you wish for modusCloud to send a confirmation to the technical and\or administrator contact, notifying them that a new user has been added by SMTP Discovery.

   8-   REPORT ON NEW ALIASES: Selecting this option will prompt modusCloud to send out a confirmation to the technical and\or administrator contact associated with the account, notifying them that an alias address has been added by SMTP Discovery.

   9-   INCLUDE ADMIN CONTACT IN REPORT: Select this option if you require the Administrator Contact to be send a report as well as the Tech Contact.

REMEMBER TO HIT SAVE AT THE BOTTOM. The changes will take effect immediately.



  • Expired addresses default to New Users requires that a company's organizations admin agree to this by a pop-up statement. This agreement may have billing implications.
  • SMTP Discovery will be disabled if LDAP 24 hour sync is enabled. 


Modified 1/10/2018
Keywords: smtp discovery Management
Article ID: 1976