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How-To: Upgrade NEP to modusGate \ modusCloud

Product: All

Version & Build: All






Clients running Norman Email Protection (NEP) have now been informed that AVG support of NEP prodcucts will no longer be supported and have the option to install modusGate \ modusCloud as a replacement solution. Anyone running NEP products interested in switching solutions must first contact Vircom's sales department in order to acquire a valid license key and provide client information. You can contact Vircom's sales department at or call our sales line at 514-845-1666. 


Once this has been completed the following steps below can begin in the upgrade from NEP to modusGate \ modusCloud. 

Scenario 1: NEP to modusGate

If one would like to simply upgrade there existing NEP solution to on premise modusGate solution, the following steps below must be done to complete the upgrade.


   1-   Close all applications on your NEP server.

   2-   Open a browser to and paste in your modusGate license key which was obtained from our sales department.

   3-   locate the latest version of modusGate and click the DOWNLOAD button.

   4-   Once the download is complete simply run the modusGate installer over the existing NEP installation and follow the steps on the screen.

   5-   Select I AGREE option and click NEXT. 

   6-   Paste in the license key in the field that is required and click the VALIDATE button and click NEXT to continue the installation.

   7-   Select STANDARD and click NEXT.

   8-   Check the option YES, MY DATABASES ARE BACKED UP and click NEXT.

   9-   Click NEXT to accept the default installation paths.


 11-   Check the option HELP IMPROVE MODUSGATE and click NEXT.

 12-   Click FINISH to complete the installation.

 13-   Reboot the server once the install is completed, it is required.


Scenario 1: Post modusGate Install 

   1-   Locate the old Norman Email Protection icon on the desktop of the server and delete it. Now you will only have the orange modusGate icon on the desktop.

   2-   Open up the modusGate console and click on the QUARANTINE tab to ensure all spam messages are still present.

   3-   Ensure that users trusted and block list are present.

   4-   Click the VIRUS and SPAM tabs to ensure there are no error messages for these updates.


Scenario 2: NEP to modusCloud

If one would prefer our modusCloud solution it would be best recommend to contact Vircom support team either via email at or by our support line 514-845-8474. The reason for this is that a third party software is required to extract your existing configuration and have it imported into our modusCloud solution. This process does NOT come with any additional cost for this service.


Modified 1/2/2018
Keywords: Upgrade NEP Norman
Article ID: 1973