Product: All

Version & Build: All

Situation:

Clients running Norman Email Protection (NEP) have now been informed that AVG support of NEP prodcucts will no longer be supported and have the option to install modusGate \ modusCloud as a replacement solution. Anyone running NEP products interested in switching solutions must first contact Vircom's sales department in order to acquire a valid license key and provide client information. You can contact Vircom's sales department at sales@vircom.com or call our sales line at 514-845-1666. 

Once this has been completed the following steps below can begin in the upgrade from NEP to modusGate \ modusCloud. 

Scenario 1: NEP to modusGate

If one would like to simply upgrade there existing NEP solution to on premise modusGate solution, the following steps below must be done to complete the upgrade.

   1-   Close all applications on your NEP server.

   2-   Open a browser to my.vircom.com and paste in your modusGate license key which was obtained from our sales department.

   3-   locate the latest version of modusGate and click the DOWNLOAD button.

   4-   Once the download is complete simply run the modusGate installer over the existing NEP installation and follow the steps on the screen.

   5-   Select I AGREE option and click NEXT. 

   6-   Paste in the license key in the field that is required and click the VALIDATE button and click NEXT to continue the installation.

   7-   Select STANDARD and click NEXT.

   8-   Check the option YES, MY DATABASES ARE BACKED UP and click NEXT.

   9-   Click NEXT to accept the default installation paths.

 10-   Click NEXT to create the BACKUP MAIL SERVER CONFIGURATION.

 11-   Check the option HELP IMPROVE MODUSGATE and click NEXT.

 12-   Click FINISH to complete the installation.

 13-   Reboot the server once the install is completed, it is required.

Scenario 1: Post modusGate Install 

   1-   Locate the old Norman Email Protection icon on the desktop of the server and delete it. Now you will only have the orange modusGate icon on the desktop.

   2-   Open up the modusGate console and click on the QUARANTINE tab to ensure all spam messages are still present.

   3-   Ensure that users trusted and block list are present.

   4-   Click the VIRUS and SPAM tabs to ensure there are no error messages for these updates.

Scenario 2: NEP to modusCloud

If one would prefer our modusCloud solution it would be best recommend to contact Vircom support team either via email at support@vircom.com or by our support line 514-845-8474. The reason for this is that a third party software is required to extract your existing configuration and have it imported into our modusCloud solution. This process does NOT come with any additional cost for this service.