Version & Build: All

It is required at times that Admins need go login to the modusGate server to verify Direct Quarantine logging information. However by default the logging information is very little or insufficient. The steps below will show how an administrator can enable intensive logging for Direct Quarantine.

Solution:

   1- Ensure that you are able to login to the modusGate server with Administrative privileges.

   2- Locate the Direct Quarantine root installation folder usually located under "\Vircom\modusGate\directQuarantine Server"

   3- Locate a file named log4net.config and open it notepad.

    4- On line 31 of the file the following string is stated "<level value="ERROR" />

    5- This means that the logs will only display error only if reported thus leaving out any other options such as INFO, WARNINGS, FATAL...etc.

    6- Simply change the value from ERROR to ALL in capital letters. this is show all logging in the log files.

    7- Save the file and restart the modus Direct Quarantine service so that it will take effect.

    8- Once done the logs can be view under  \Vircom\modusGate\directQuarantine Server\Log" folder in extensive details from who logged in to app crashes... etc.