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How-To: Delete Viruses and Forbidden Attachments from Quarantine

 

Product: All

Version & Build: Up to 4.35.480

 

Use the following methods to allow your end users to delete viruses and forbidden attachments from their quarantine contents:

1. Quarantine Reports

The Quarantine Reports must first be enabled in the Modus administration Console:

  • Go to System - Properties - Quarantine Reports
  • Check-mark Enable Reporting
  • Check-mark Allow one-click release/delete and enter the URL path of your webmail site, e.g. http://www.mydomain.com/webmail
  • Click Apply
  • Click on Test URL to verify that the link works properly
    • You should see a confirmation message (i.e. URL test successful. The one-click release feature in quarantine email reports has been enabled.)

When the end users receive their quarantine report, they will see a list of all messages containing viruses and forbidden attachments.  These messages can be deleted one at a time using the "Delete" link for that message or the entire list can be removed by using the "Delete all..." link under the message list.

NOTE: The quarantine report does not allow these messages to be opened.  This is a safeguard to prevent viruses from being activated.  Using the quarantine report is the safest method the end users can use to remove the messages.

 

2. Webmail 4.0 Version

It is possible for end users to delete mail containing viruses or forbidden attachments from WebMail using the version 4.0 of the WebMail interface

  • Select the message to be deleted (use a single click to highlight the message)
  • Click on Delete: the message will appear crossed out
  • Click on Purge: the message will be permanently removed

NOTE: The message does not have to be opened to be deleted.  If the end user does try to open a message containing a forbidden attachment, they will not be able to open or save the attachment itself.  Again, this is a safeguard to prevent accidental release of a virus.

 

 

Modified 12/19/2006
Keywords: delete quarantine
Article ID: 1290