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DrillDown Icon Table of Contents
DrillDown Icon 2020 Official Holidays & Support Schedule
DrillDown Icon IMPORTANT: End of Life of SHA1 on Windows Server 2003
DrillDown Icon IMPORTANT: Supported Operating Systems
DrillDown Icon PLEASE READ: Our Update Server IPs Have Changed
DrillDown Icon Support
DrillDown Icon Customer Support Hours and Statutory Holidays
DrillDown Icon Customer Support: Our Values
DrillDown Icon Required Information When Contacting Customer Support
DrillDown Icon Support Response Times & Coverage
DrillDown Icon My Vircom Website
DrillDown Icon Full Support for Trial Customers
DrillDown Icon Mailing Lists and Client Community
DrillDown Icon How-to: Submit Spam to Vircom
DrillDown Icon Submitting Spam and False Positives
DrillDown Icon How-to: Report a Virus to Vircom
DrillDown Icon How to submit a feature request
DrillDown Icon What happens when my trial / temporary key expires?
DrillDown Icon Support for Microsoft Windows 2008/2003 Web Edition
DrillDown Icon modusGate for Microsoft Azure
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DrillDown Icon Alleviating Spam – Best Practices
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Customer Support Hours and Statutory Holidays

Support Hours:

8h30AM to 6h00PM Eastern Time (north America) Monday through Friday

Phone Support: 514-845-8474

Begins at 8:30AM and ends at 6:00PM, Monday through Friday. If your call is directed to voice mail, please leave a detailed message, including your Customer ID, and we will answer your request according to the priority level of your service package.  If you have an emergency situation, we recommend that you contact us by phone.

If you call outside of our business hours, you will be able to leave a message and you will receive a call back within 30 minutes.

After-hour calls are reserved for High or Critical priority issues and Trial customers.

Email Support:

Emails are answered within the business day and according to the severity of the issue. Please note that Vircom offices are closed during statutory holidays.

In case of emergency, it is preferable to call our support line. You can email and it will trigger an alert for our 24/7 system.

If all else fails, you can email and a manager will find the resources to assist you. 


Statutory Holidays:

During most holidays, Vircom maintains a skeleton crew and only processes critical system down issues on those days. The only exceptions are Christmas and New Year's day where Vircom offices are actually closed on those days. Vircom is located in Quebec, Canada so we observe local holidays. Since a large percentage of our clients are from the United States, we also observe the major American holidays ie. Independance Day.

Vircom Holiday Observances:




Modified 9/21/2020
Keywords: hours of operation, contact
Article ID: 1238