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How to Configure Archive with IMAP on O365

Product: ModusCloud

 

Situation:

With modusCloud the ability to enabled archive for inbound and outbound emails is now possible. The process requires the archive feature be enabled followed by creating a connector on modusCloud, and then finalizing the setup with O365 send connector.

The steps below allows one to follow step-by-step sequence. 

Note: It is recommended that the NDR undeliverable mailbox is not a shared mailbox.

Enable Archiving on modusCloud:

  • By default the feature is not enabled and must be activated for each client.

          1- Log into the modusCloud website US or EU

          2- Click the Features tab.

          3- Enable "Enable Email Archive" and click Save.

          4- This will activate a new tab in modusCloud ARCHIVE as shown below.


 

Create an IMAP Connector in modusCloud Archive:

  • A Connector is required so modusCloud is to associate to the tenant on O365 for each client.

          1- In the Archive tab hover over the GEAR icon and click Connections.

          2- Click the plus symbol + on the top right corner.

          3- Enter a Description for the connector.

           4- Select the connection type of IMAP.

           5- Enter the Server Name to which modusCloud should connect to.

           6- Enter the Username of the account that should be used to connect to the archive mailbox. 

           7- Enter the Password of the account that should be used to connect to the archive mailbox.  

          8- Enter the Port for the connection (Port 993 recommended) and click Save.

  

 

Create a Connector in O365 for modusCloud:

  • A dedicated outbound connector must be created so that all archive traffic is sent directly to the modusCloud Archive environment, instead of getting routed through the modusCloud gateway.

          1- Sign-in to the Office 365 Administration Portal.

          2- Click Admin (in the toolbar) and choose Exchange (in the left pane).

          3- Click Mail Flow.

           4- Click the Connectors tab.

           5- Add an outbound connector by clicking the plus sign "+".                   

           6- Select Office 365 from the From drop-down.

           7- Select Partner organization from the To drop-down and click Next.

           8- Enter a descriptive Name for the connector.

           9- Then enable the connector by checking Turn it on. and click Next.

         10- In the new screen that opens, select Only when email messages are sent to these domains.

         11- Then click "+" sign and enter "*.earchive.cloud".

         12- Click OK to return to the connectors screen and click Next.

         13- Select Use the MX record associated with the partner's domain and Click Next.

         14- Leave the default settings for TLS and click Next.

         15- A summary of the configuration is displayed if all look correct click Next.

         16- Enter an email address in order to validate the connector based on your region. 

               - US: verification@us.earchive.cloud 

               - EU: verification@eu.earchive.cloud

         17- When prompted to validate the connection, click Validate.

         18- Validation results are shown. To dismiss the results click Close.

 

Configure O365 to Remote-Archive Message Data to modusCloud:

          1- Sign-in to the Office 365 Administration Portal.

          2- Click Admin (in the toolbar) and choose Exchange (in the left pane).

          3- In the Exchange Admin Center, click Compliance Management.

           4- Click the Journal Rule tab.

           5- In the customer admin address area, click Select Address, click Browse, and select an admin email account.                   

               - This account will receive notification of non-deliverable archive reports. It is the same email address configured in modusCloud archive connection archive1@domain.com.

           6- Add a new journal rule by clicking the plus sign "+".

           7- Enter a descriptive Name for the rule.

           8- From the If the message is sent to or received from... list, choose Apply to all messages.

           9- From the Journal the following messages... list, choose All messages and click Save.

         10- When prompted to confirm that you want the rule to apply to all messages click Yes.

 


Modified 12/6/2018
Keywords: Archive IMAP
Article ID: 1999