Product: All

Version & Build: All

 

 

 

This problem occurs when:

 

·         The Console is installed on a machine different from that of Modus

or

·         You access the Console while logged onto the server with an account other than the local administrative account

 

 

On the machine running the Console:

 

·         Ensure that the Console is closed

·         In the Registry Editor, go to HKEY_LOCAL_USER\Software\Vircom\Modus<Mail or Gate>\Console

·         Search for the Site key

o        If it exists, open it and ensure that the value for Value data corresponds to the machine name of that on which the Console is running

o        If it does not exist, create it

§         Under Console, click Edit > New and select String Value

§         Name the key Site and for Value data, enter the name of the machine on which the Console is running

·         Open the Console