Product: ModusMail & ModusGate, AV & ASV Versions

Version & Build: 4.35.480

Problem:

If Modus is reinstalled or moved to a directory that differs from that of the original installation, Norman AV features in Modus may cease to function. 

or

In environments using Norman Virus Control:

If Norman VC is reinstalled, Modus will not recognize the reinstall and the Norman AV features in Modus will cease to function.

Solution:

If Modus was reinstalled or moved:

• Go to the Registry Editor
  • Start – Run > regedit
  • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Norman Data Defense Systems
    • At RootPath, ensure that the directory is set properly
      • E.g. …\Program Files\Vircom\ModusMail
  • Go to HKEY_LOCAL_MACHINE\Software\Vircom\Vopmail
    • If the value VsOwnNorman exists, delete it
• Stop/Start the MODUSADM service

If Norman VC was reinstalled:

• Go to the Registry Editor
  • Start – Run > regedit
  • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Norman Data Defense Systems
    • If the value RootPath exists, delete it
  • Go to HKEY_LOCAL_MACHINE\Software\Vircom\Vopmail
    • If the value VsOwnNorman exists, delete it
• Reinstall ModusMail